It is a consumer’s worst nightmare: a credit card problem. Thankfully, depending on the type of credit card problem, there may be a number of ways to get it resolved quickly and painlessly. Some credit card problems, however, can be tough to deal with.
If the credit card problem has to do with it being rejected, the answer may be quite simple. Contacting the credit card company should resolve the problem. If the consumer is over their credit limit, this could be the cause. Another possibility is that the card has been temporarily shut down if a payment has not been received or a continued balance has not been paid off. In those cases, the credit card problem can probably be quickly solved (if the consumer has the money to pay the bill).
Another credit card problem could have to do with identity theft. Many credit card companies monitor their cards for activity that may be out of the ordinary and could put a hold on a card if they see strange charges beginning to appear. While this could simply be the real owner of the card using it, it could also be an indication that the card has been stolen. Dealing with this credit card problem could be more complex. The owner of the card should immediately contact the credit card company and explain the problem, if they do indeed know that their card has been stolen. In some cases, the company will reverse the charges that were made illegally, but many require a police report documenting the theft before they will resolve this type of credit card problem.
When a credit card problem is a result of a dispute between the consumer and the credit card company, the outcome can become prolonged and very frustrating for the consumer. If the initial outcome is not what the consumer desires, they can lodge a formal protest with the company’s customer service wing, which frequently does little good. If the dispute continues, the situation could end up in arbitration. This will also be a tough place for the consumer to win, as the arbitrator selected to hear the case is picked by the credit card company.